Terms of Use
These Terms of Use ("Terms") govern your access to and use of the Victoria Jane Counselling & Psychotherapy website ("Website") and any information, resources, or services made available through it.
Throughout these Terms, "Victoria Jane Counselling & Psychotherapy," "we," "our," or "us" refers to Victoria Jane Chivilo, Registered Clinical Counsellor (RCC) and Certified Canadian Counsellor (CCC). "You" refers to any individual accessing or using this Website.
By accessing or using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, please discontinue use of this Website.
Purpose of This Website
The purpose of this Website is to provide general information about Victoria Jane Counselling & Psychotherapy, counselling and psychotherapy services, mental health education, and related resources.
The information provided is intended for educational and informational purposes only and should not be interpreted as psychological, psychiatric, legal, or medical advice.
Nothing on this Website should be relied upon as a substitute for professional assessment, diagnosis, or treatment from an appropriately qualified healthcare professional.
Website Use
You agree to use this Website only for lawful purposes and in a manner that does not interfere with its operation or the ability of others to use it.
You agree not to:
use this Website for any unlawful, fraudulent, or malicious purpose;
attempt to gain unauthorized access to the Website, its servers, or associated systems;
interfere with or disrupt the security, functionality, or operation of the Website;
introduce viruses, malware, or other harmful technology;
copy, reproduce, distribute, modify, or exploit Website content in a manner inconsistent with these Terms of Use; or
use this Website in any way that could damage, disable, overburden, or impair its availability or functionality.
Victoria Jane Counselling & Psychotherapy reserves the right to restrict or terminate access to the Website where misuse is suspected.
No Therapeutic Relationship
Accessing this Website, reading its content, completing a contact form, sending an email, requesting a consultation, or communicating through this Website does not establish a therapist-client relationship.
A professional counselling relationship begins only after:
an initial consultation or intake process has been completed;
informed consent has been reviewed and signed;
both parties have agreed to proceed with counselling services; and
an appointment has been confirmed.
Victoria Jane Counselling & Psychotherapy reserves the right to determine whether counselling services are clinically appropriate and may decline services or provide referrals to another qualified professional where appropriate.
Not Emergency or Crisis Services
This Website is not intended for emergency mental health support.
If you are experiencing a medical or mental health emergency, are concerned about your immediate safety, or believe someone else is at immediate risk, please call 911 or attend your nearest emergency department.
If you require immediate crisis support, please contact an appropriate crisis service available in your area.
Email, website contact forms, and online appointment requests should not be used for urgent or emergency communication.
Accuracy of Information
Reasonable efforts are made to ensure that the information contained on this Website is accurate, current, and reliable at the time it is published.
However, counselling practices, legislation, professional standards, insurance coverage, fees, and available services may change over time.
Victoria Jane Counselling & Psychotherapy makes no guarantees regarding the completeness, accuracy, reliability, or ongoing availability of the information contained on this Website and reserves the right to modify, update, or remove Website content at any time without prior notice.
Copyright & Intellectual Property
Unless otherwise indicated, all content published on this Website is the intellectual property of Victoria Jane Counselling & Psychotherapy and is protected under Canadian copyright, trademark, and other applicable intellectual property laws.
This includes, but is not limited to:
written content;
blog articles;
educational resources;
worksheets and downloadable materials;
graphics and illustrations;
photographs;
logos and branding;
icons;
website design and layout; and
other original content appearing on this Website.
Website content may be viewed, downloaded, or printed solely for your own personal, non-commercial use.
You may not reproduce, modify, publish, distribute, transmit, sell, license, create derivative works from, or otherwise use any Website content for commercial purposes without the prior written permission of Victoria Jane Counselling & Psychotherapy.
You may quote brief excerpts from this Website for non-commercial purposes provided appropriate credit is given to Victoria Jane Counselling & Psychotherapy and the material is not modified or presented out of context.
Nothing contained on this Website grants or should be interpreted as granting any licence or right to use any intellectual property without prior written consent.
Educational Resources
This Website may include blog articles, educational resources, downloadable materials, or recommendations intended to support learning and self-reflection.
These materials are provided for general educational purposes only and should not be interpreted as individualized therapeutic advice, psychological treatment, or recommendations specific to your circumstances.
Your use of these materials is voluntary and at your own discretion.
No Guarantees
Counselling and psychotherapy are highly individualized processes. While this Website describes the services offered by Victoria Jane Counselling & Psychotherapy, no guarantee is made regarding specific therapeutic outcomes or results.
Every person's experiences, circumstances, goals, and responses to therapy are unique. Any examples, testimonials, or educational materials presented on this Website should not be interpreted as guarantees that similar results will occur.
Third-Party Websites
This Website may contain links to third-party websites, resources, or services for your convenience or educational purposes.
Victoria Jane Counselling & Psychotherapy does not control and is not responsible for the content, availability, privacy practices, or accuracy of third-party websites.
The inclusion of any external link does not constitute endorsement of the linked organization, product, or service.
Accessing third-party websites is at your own risk. We encourage you to review the applicable privacy policies and terms of use of any external website you choose to visit.
Limitation of Liability
To the fullest extent permitted by applicable law, Victoria Jane Counselling & Psychotherapy shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to your use of, inability to use, or reliance upon this Website or any information contained within it.
This includes, but is not limited to:
interruptions or temporary unavailability of the Website;
technical errors or omissions;
inaccuracies within Website content;
unauthorized access to information;
viruses or other harmful technological materials; and
any decisions or actions taken in reliance upon information obtained from this Website.
Your use of this Website is entirely at your own risk.
Nothing contained on this Website creates any warranty, guarantee, or representation regarding specific therapeutic outcomes.
Privacy
Your use of this Website is also governed by our Privacy Policy, which explains how personal information is collected, used, disclosed, stored, and protected.
By using this Website, you acknowledge that you have read and understood our Privacy Policy.
Severability
If any provision of these Terms of Use is determined by a court or other authority of competent jurisdiction to be unlawful, invalid, or unenforceable, that provision shall be severed from these Terms to the minimum extent necessary. The remaining provisions shall remain valid, enforceable, and continue in full force and effect.
Entire Agreement
These Terms of Use, together with the Privacy Policy, constitute the entire agreement between you and Victoria Jane Counselling & Psychotherapy regarding your use of this Website and supersede any prior agreements, understandings, or representations relating to such use.
Changes to These Terms
Victoria Jane Counselling & Psychotherapy reserves the right to amend or update these Terms of Use at any time without prior notice.
When changes are made, the updated version will be posted on this page together with the revised effective date.
We encourage you to review these Terms periodically. Your continued use of this Website following the posting of any changes constitutes your acceptance of the revised Terms.
Governing Law & Jurisdiction
These Terms of Use shall be governed by and interpreted in accordance with the laws of the Province of British Columbia and the applicable laws of Canada.
Any dispute arising out of or relating to these Terms of Use or your use of this Website shall be subject to the exclusive jurisdiction of the courts of the Province of British Columbia, unless otherwise required by applicable law.
Contact
If you have any questions regarding these Terms of Use, please contact:
Victoria Jane Chivilo, MEd, RCC, CCC
Victoria Jane Counselling & Psychotherapy
Victoria, British Columbia, Canada
Email: info@victoriajanecounselling.ca
Phone: 250-813-1485
Effective Date: July 2026
Last Updated: July 2026