Frequently Asked Questions
Beginning therapy often comes with questions—and that's completely normal.
Whether you're wondering about the counselling process, appointments, fees, or what to expect in your first session, you'll find answers to many of the most common questions below. If there's anything you can't find, please don't hesitate to reach out. I'm always happy to help.
Getting Started
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Many of the people I work with are capable, thoughtful, and used to managing life's challenges on their own. Therapy isn't about proving that you can't cope—it's about giving yourself the opportunity to understand your experiences more deeply, strengthen your relationship with yourself and others, and create significant change. You don't have to wait until you're overwhelmed to benefit from support.
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Finding the right therapist is one of the most important parts of successful therapy. That's why I offer a complimentary 15-minute consultation – a chance for us to connect, discuss what brings you to therapy, answer any questions you may have, and help you get a sense of whether my approach feels like the right fit. If it doesn’t, I’m happy to help you find someone who may be a better fit.
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Absolutely. I welcome adults from all backgrounds, cultures, identities, beliefs, and lived experiences. My goal is to create a respectful, inclusive, and affirming therapeutic relationship where you feel understood as the unique person you are. I approach every client with curiosity, humility, and genuine care.
What Therapy Is Like
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Every therapist works a little differently. While there’s certainly space to talk through what’s happening in your life, therapy with me goes beyond simply discussing problems or learning coping strategies. Together, we'll slow things down and pay attention to what's unfolding in the moment, bringing greater clarity to the feelings, relationships, and ways of coping that have influenced your life. Along the way, we'll create opportunities for experiences that foster greater self-trust, emotional flexibility, and more fulfilling connections with others.
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Starting therapy can feel a little nerve-racking, especially when you’re unsure what to expect or where to begin. You don’t need to have everything figured out or know exactly what to say.
Your first session is a chance for us to get to know one another. We’ll explore what brought you to therapy, what’s been feeling difficult, and what you hope might change, at a pace that feels comfortable for you.
Before we finish, we’ll discuss your goals and collaboratively create a plan for our work together. If you’d like to know more about what to expect, I’ve written a step-by-step guide to your first appointment.
Most importantly, I hope you leave feeling understood, supported, and a little less alone.
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Not at all. While our past can sometimes help us understand our present, we'll only explore earlier experiences when they're relevant and when it feels helpful. Therapy always moves at a pace that feels right for you.
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Many people worry about crying in therapy, especially during their first few sessions. The truth is, there's no expectation that you will. Some people cry, some laugh, some sit quietly for a while, and some never cry at all. Whatever shows up is welcome. If emotions become overwhelming, we'll slow things down together and move at a pace that feels manageable and supportive.
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Therapy isn't always easy. At times, it may bring up emotions you've been carrying for a long time or experiences you've worked hard to put aside. While this can feel uncomfortable, it can also be an important part of the healing process.
We'll never rush into anything before you're ready. My role is to create a space where you feel supported enough to explore difficult experiences at a pace that feels manageable and respectful of where you are.
If therapy ever feels overwhelming or something doesn't feel right, I encourage you to tell me. Those conversations are an important part of our work, and we'll adjust our approach, so therapy continues to feel safe, collaborative, and helpful.
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Sometimes I may offer a reflection, journalling prompt, or something to notice between sessions if I think it would be helpful, but there’s never an expectation that therapy continues as “work.” The most important part of therapy is what we do together in the room.
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Many of my clients come to therapy after previous experiences that felt disappointing or didn't lead to the lasting or sustainable change they were hoping for. If that's been your experience, you're certainly not alone.
Every therapist works differently and finding the right fit matters. My approach is warm, relational, and collaborative. While we'll certainly make space to talk about what's happening in your life, we'll also slow down to understand the emotional and relational patterns shaping your experiences.
Rather than focusing only on insight or coping strategies, my goal is to help you experience yourself differently in ways that create change both inside and outside the therapy room.
We'll regularly check in about how therapy is feeling and adjust our work together, so it continues to feel meaningful and supportive.
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Self-help resources, podcasts, journaling, and AI can all be valuable for increasing knowledge, gaining perspective, and learning new coping strategies. Many of my clients use them, and I think they can be wonderful complements to therapy.
Where therapy is different is in the relationship itself. Lasting change often involves more than understanding why we think or behave the way we do. It involves experiencing ourselves differently in the presence of someone who is attuned, curious, and emotionally engaged. During therapy, we notice patterns and dynamics as they unfold in real time, explore the emotions beneath them, and create opportunities for new ways of relating that are difficult to achieve alone.
Therapy isn't simply about receiving information. It's about experiencing yourself differently within a safe therapeutic relationship and gradually carrying that change into everyday life.
Therapy Logistics
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There isn't a one-size-fits-all answer. While many clients begin noticing positive shifts within the first 6–8 sessions, everyone's goals and circumstances are different. Following your initial session, we'll discuss your goals and determine what feels most appropriate for you. We'll continue to review your progress along the way, ensuring therapy remains purposeful, collaborative, and responsive to your changing needs.
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Sessions are 50 minutes in length. Many clients begin by attending weekly or every other week, although we’ll decide together what feels most supportive for your goals, schedule, and circumstances. As therapy progresses, we can always adjust the frequency to meet your changing needs.
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Yes. Creating a safe and trusting space where you can speak openly is a fundamental part of therapy. Everything you share during counselling is kept confidential and will not be disclosed without your written consent, except in the limited situations where I am legally or ethically required to do so.
These situations include:
If there is an imminent risk of serious harm to yourself or an identifiable other
If I have reason to believe that a child, youth, or vulnerable adult is being abused or neglected
If records of our sessions are subpoenaed or otherwise required by a court
If you provide written consent for information to be shared
If a complaint or legal proceeding regarding my professional services requires disclosure
If one of these situations arises, I will make every effort to discuss it with you first whenever appropriate.
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Email or text is the best way to reach me between sessions for scheduling, billing, or other practical matters. I aim to respond within 1–2 business days. Anything important and sensitive you’d like to explore can be discussed together in your next session.
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Therapy is most effective when we have dedicated time together during our sessions. While I welcome emails regarding scheduling or administrative questions, I am not able to provide ongoing therapeutic support between appointments or respond to crisis situations by email.
If you are in immediate distress or concerned for your safety, please contact 911, visit your nearest emergency department, or reach out to your local crisis service for immediate support – click here for crisis support resources.
If something important has come up that can safely wait until we meet, we'll make space to explore it collaboratively during your next session.
Credentials & Professional Information
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An RCC (Registered Clinical Counsellor) and CCC (Canadian Certified Counsellor) are professional designations that indicate a counsellor has met rigorous educational, clinical, and ethical standards. As both an RCC and CCC, I have completed extensive graduate-level education, clinical training, and ongoing professional development.
These designations also mean I am held to rigorous ethical and professional standards. This includes protecting your confidentiality, obtaining informed consent, maintaining appropriate professional boundaries, practicing within my areas of competence, and engaging in ongoing education and clinical supervision to ensure I continue providing safe, effective, and evidence-based care.
Above all, my goal is to create a therapeutic relationship where you feel respected, supported, and genuinely cared for.
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With so many professional titles – including Registered Clinical Counsellors (RCCs), Canadian Certified Counsellors (CCCs), psychologists, psychiatrists, and social workers – it's understandable to wonder where to begin. While each profession plays an important role in mental healthcare, the right fit depends on the type of support you're looking for and the therapist's training, experience, and approach.
As an RCC and CCC, I completed graduate-level training in counselling and psychotherapy and continue to engage in ongoing professional development and clinical supervision. My work is informed by specialized training in Emotionally Focused Individual Therapy (EFIT) and other evidence-based approaches.
Psychologists specialize in assessment, diagnosis, and psychological testing, while psychiatrists are medical doctors who diagnose mental health conditions and prescribe medication. Social workers have diverse educational pathways and work in a wide range of settings. Some receive psychotherapy training, while others focus primarily on areas such as advocacy, case management, healthcare, or community support.
Rather than focusing solely on a professional title, I encourage prospective clients to ask about a therapist's psychotherapy training, clinical supervision, experience working with your concerns, and therapeutic approach. Those factors often have the greatest impact on the quality of care you'll receive.
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Registered Clinical Counsellors (RCCs) do not diagnose mental health conditions or prescribe medications. If a diagnoses or medication would be helpful as part of your care, I can work collaboratively with your healthcare providers (i.e., family doctor, psychiatrist, nurse practitioner, etc.) to help ensure you receive the support you need.
My role is to help you understand your experiences, strengthen your emotional wellbeing, and move towards deeper change that you can carry outside the therapy room through counselling and psychotherapy.
Fee, Insurance, & Policies
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Although counselling and psychotherapy are not currently covered by British Columbia’s Medical Services Plan (MSP), many extended health benefit plans include coverage for sessions with a Registered Clinical Counsellor (RCC) or Canadian Certified Counsellor (CCC), such as Pacific Blue Cross, Sunlife, Manulife, Great West Life, etc. Because every plan is different, I recommend checking directly with your provider to confirm your coverage before your first appointment.
If your extended health plan includes coverage for counselling, payment is made at the time of your session. You'll then receive an official receipt, which you can submit to your insurance provider for reimbursement.
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At this time, I do not offer direct billing. Payment is made at the end of each session, and you'll receive an official receipt that includes my RCC and CCC registration numbers. Most clients simply submit this receipt to their extended health provider for reimbursement.
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Payment is due at the time of your appointment. If you've securely stored a credit card through Jane, your card will be processed automatically following your session.
I also accept Interac e-Transfer. If you prefer to pay by e-Transfer, payment must be received prior to your appointment to confirm your booking.
If your payment can't be processed, I'll contact you to arrange an alternative payment method.
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I understand that life doesn't always go as planned. If you need to cancel or reschedule your appointment, I kindly ask that you provide at least 24 hours' notice whenever possible.
Appointments cancelled with less than 24 hours' notice, as well as missed appointments, will be charged the full session fee. This allows me to offer your appointment time to another client who may be waiting for support and helps me provide consistent care for everyone in my practice.
I recognize that emergencies and unforeseen circumstances do happen. If something unexpected arises, please don't hesitate to get in touch.
Still Have Questions?
Choosing a therapist is an important decision, and it's completely okay if you're still unsure. If you have a question that isn't answered here, or you'd simply like to get a sense of whether we'd be a good fit, I'd be happy to connect.
Who do you work best with?
Every person is unique, and no therapist is the right fit for everyone. While every client's story is different, this may help you decide whether my approach is likely to be a good fit.
I may be a good fit if you…
Want to better understand yourself, not just manage symptoms
Value warmth, curiosity, and genuine connection
Appreciate both emotional exploration and practical strategies
Are thoughtful, self-reflective, and are looking for a space where you don't have to carry everything on your own anymore
Are open to exploring both your present experiences and the life experiences that have shaped you
I may not be the best fit if you…
Need immediate crisis or emergency support (you can find Crisis Support here)
Are looking for someone to simply tell you what to do
Prefer therapy that is highly structured and primarily skills- or worksheet-based
Are seeking couples, family, or child and youth therapy
Are seeking services outside my scope of practice, such as psychological assessments, formal diagnoses, court reports, or medication management

